FAQs
Welcome to the LYMA™ FAQ page! Here, you'll find answers to your most common questions about our luxurious bedding and sustainable practices. If you need further assistance, our customer support team is always ready to help.
What materials are LYMA products made from?
LYMA offers bedding made from high-quality NanoPlush™ yarn for optimal comfort and durability.
Do LYMA sheets fit deep mattresses?
Yes, our fitted sheets fit mattresses up to 25–26 cm and 30–31 cm depth.
How do I track my order?
You will receive a tracking number once your order has shipped. Use this number on the carrier’s website to track the delivery.
What if I want to return my order?
You have 30 days from the delivery date to return any unused and unwashed items. Contact our customer support team to start a return.
What payment methods do you accept?
LYMA accepts all major credit cards, PayPal, Apple Pay, and Google Pay. Your payment is processed securely using encryption.
How do I cancel or change my order?
If you need to cancel or modify your order, please contact customer support as soon as possible. Changes can only be made before the order is processed.
Can I exchange my order?
LYMA does not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.
What is the warranty on LYMA products?
LYMA products come with a satisfaction guarantee. If you encounter any issues, please reach out to our customer support team for assistance.
Are LYMA products hypoallergenic?
Yes, our bedding materials are hypoallergenic, making them suitable for those with allergies or sensitivities.
What are the care instructions for LYMA bedding?
Wash in cold water on a gentle cycle, tumble dry on low, and avoid bleach to preserve the fabric’s quality.
Do you offer gift cards?
Yes, LYMA offers gift cards that can be purchased through our website.
How can I contact customer support?
You can reach our customer support team via email at support@lymabedding.com or through our contact form on the website.